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Sep 7, 2021

On July 16, 2020, Build Consulting learned that Blackbaud experienced a significant, and extensive, theft of data and was the subject of a ransomware attack. As of July 22, much remains uncertain about the full scope of the attack, but Kyle Haines, Partner at Build Consulting, shares what we have learned thus far and what your organization should consider as you determine how to respond—including:

  • How to evaluate what notifications, if any, should be sent to constituents?
  • What are some of the potential areas of risk for your organization moving forward?
  • What changes should you immediately make to how your organization uses and manages systems that contain constituent information?

Part 2 of this presentation is approximately 30 minutes of facilitated Q&A from the conclusion of the webinar.

Kyle has over two decades of experience in nonprofit development and constituent relationship management operations, including making use of Blackbaud technologies to meet various needs—particularly the Raiser’s Edge. He is also an experienced nonprofit technology strategist and CIO.

As with all our webinars, this presentation is appropriate for an audience of varied IT experience. And Build is scrupulously vendor-agnostic, so you will benefit from Kyle’s candid insight into this incident—including what it means for your nonprofit organization in the short-term, and for the nonprofit technology community at large.

Disclaimer: Build Consulting partners are not lawyers and this webinar should not be considered legal advice. You should seek appropriate counsel for your own situation and in the jurisdiction where you do business. We highly encourage you to understand your legal rights and liabilities regarding any cybersecurity incident your organization faces.


Kyle co-founded Build Consulting in 2015, after working in and with nonprofit organizations to improve their development operations and technology for over 20 years. Kyle’s consulting work at Build touches all nonprofit operational areas—but has a strong focus on using technology to enhance constituent experiences, which leads to improved fundraising and greater mission impact